The Alldus Podcast - AI in Action
The Alldus Podcast - AI in Action

ServiceNow Series E218: 'Shaping the Future of AI, Google Cloud & ServiceNow' with Google Cloud's Chandra Sekhar Chappa

08 June 2026 21:48 Alldus International

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About this episode

Today's guest is Chandra Sekhar Chappa, Global Head, Co-Innovation - ServiceNow at Google Cloud. Founded in 2016, Google Cloud is Google’s enterprise cloud computing platform, providing organizations with scalable infrastructure, data analytics, AI, machine learning, security and application development services. Google Cloud helps businesses modernize operations, accelerate innovation, and securely build, deploy and manage applications and data at scale across hybrid and multi-cloud environments.

Chandra is a technology leader with over 16 years of experience across product management, cloud operations, IT service management, infrastructure, and governance, risk and compliance. He specializes in ServiceNow, hyperscaler partnerships, cloud marketplace integrations, and enterprise service management. Chandra has led large-scale technology initiatives that have generated significant revenue growth and cost savings, while helping more than 1,100 enterprise customers improve cloud governance and operational efficiency.


In the episode, Chandra talks about:

0:00 His journey from IT tutor to leader in ServiceNow innovation at Google

2:08 The importance of mentors in his career and giving back

4:31 How the Google Cloud - ServiceNow integration/partnership combines AI with workflow transformation

5:26 Enabling enterprise-scale workflows, execution and governance

8:01 How their AI control tower provides full agent visibility and governance

10:26 How the Google Cloud - ServiceNow integration/partnership enables real-time data and AI-driven CRM gains

13:29 His advice to leverage AI ecosystems, avoid POCs and build faster

15:51 The need to use trusted partners, align leadership and balance decision-making

17:58 How mentorship, self-belief and persistence through uncertainty leads growth

To find out more about all the great work happening at Google Cloud, check out the website cloud.google.com

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