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Inside Pharma Leadership
Inside Pharma Leadership

Ep12 - The Future of Pharma Learning: AI Agents, Trust & Human Judgment (Part 2) with Parth Khanna

02 July 2026 35:29 Keith Willis

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About this episode

What does it take to successfully scale AI across life sciences—and why are so many AI initiatives falling short?

In Part 2 of this conversation, I am joined once again by Parth Khanna, CEO and Co-Founder of ACTO, to explore how AI agents are transforming Learning & Development, commercial teams, and the future of work. Together, they discuss why trust, governance, and human judgment are the missing ingredients in enterprise AI adoption—and how L&D has an opportunity to become a strategic driver of AI success.

Meet the Guest

Parth Khanna is the CEO and Co-Founder of ACTO, an AI-powered Intelligent Field Excellence platform trusted by leading pharmaceutical and biotech organizations. Passionate about the future of work, Parth helps life sciences companies leverage AI, agentic systems, and learning innovation to empower frontline teams, improve performance, and ultimately enhance patient outcomes.

Key Takeaways

  • Why AI adoption is less about technology and more about trust.
  • The difference between building AI workflows and empowering an AI-enabled workforce.
  • How role-based AI agents improve compliance, knowledge retrieval, and field performance.
  • Why Learning & Development is uniquely positioned to lead AI governance and agent certification.
  • The importance of balancing AI capabilities with human judgment, empathy, and accountability.
  • Practical strategies for building AI systems that people actually trust and use.

Connect with Parth Khanna

🔗 LinkedIn: https://www.linkedin.com/in/parth-khanna/

📞 Phone: 289-800-1600

Connect with Keith Willis & Inside Pharma Leadership

  • Instagram: @coachtoachieve
  • LinkedIn: https://www.linkedin.com/in/keithawillis/ 
  • Email: [email protected]

Apple Podcast: https://podcasts.apple.com/us/podcast/inside-pharma-leadership/id1882373713

Spotify:

https://open.spotify.com/show/2FREHTkAhT3VdZDdFa3jCV?si=85102c378a05412f

Youtube:

https://www.youtube.com/@coremanagementtraining86/videos

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